Refund policy
Refund Policy
At LOOMABLE, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may request a return within 14 days from the date of delivery.
Return Eligibility
To be eligible for a return, the product must:
- Be unused and in the same condition in which it was received.
- Be returned in its original packaging.
- Show no signs of wear, damage, washing, or misuse.
- Include the original invoice or proof of purchase.
To request a return, please contact us at:
Email: info@loomableshop.com
Phone: +20 110 795 9399
Approved returns should be sent to:
14 Al Sharawy St., Shobra, Cairo, Egypt
Please do not send a return before contacting our customer service team.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged, defective, or different from what you ordered, please contact us as soon as possible so we can review the issue and assist you.
Where applicable, LOOMABLE will arrange the appropriate return or replacement process.
Change of Mind
If you change your mind after receiving your order, you may request a return within the 14-day return period, provided that the product meets all return eligibility requirements.
Products that have been used, washed, damaged, or returned without their original packaging may not be accepted.
Refunds
Once we receive and inspect your returned item, we will notify you whether the refund has been approved.
If approved, the refund will be issued to your original payment method within 5 business days.
Please note that your bank, payment provider, or credit card company may require additional processing time before the refund appears in your account.
If more than 10 business days have passed since your refund was approved and you have not received it, please contact us at:
Contact Us
For any questions regarding returns or refunds:
Website: www.loomableshop.com
Phone: +20 110 795 9399
Email: info@loomableshop.com